Terms of Use

1. What These Terms Cover

1.1 The Site only. These Terms cover the Site and its content. They do not cover Hyphen's products and services. Hyphen's software and online services, including CulinaryOS, are governed by the Hyphen Platform Terms of Service. Hyphen's Makeline equipment and related services are governed by the Hyphen Terms and Conditions of Sale and any signed agreement with Hyphen. If these Terms conflict with any of those agreements, that agreement controls.

1.2 Privacy. The Hyphen Privacy Policy explains how we collect, use, and share personal information through the Site. Please read it.

1.3 Business audience. The Site is intended for business professionals and organizations interested in Hyphen's products. It is not directed to children, and you must be at least 18 years old to use it.

2. Using the Site

2.1 Permission to use. Subject to these Terms, Hyphen gives you a limited, revocable, non-exclusive, non-transferable permission to access and view the Site, and to download or print a reasonable number of pages for your own internal evaluation of Hyphen's products. You must keep all copyright and other proprietary notices on any copy.

2.2 What you may not do. You may not:

• (a) copy, reproduce, republish, distribute, sell, or create derivative works of Site content, except as Section 2.1 permits;
• (b) use any robot, spider, scraper, or other automated means to access, collect, or index the Site or its content, except for general-purpose search engines that follow our robots.txt instructions;
• (c) use Site content to train, fine-tune, or evaluate any artificial intelligence or machine learning model, or to build a dataset, without our prior written consent;
• (d) probe, scan, or test the vulnerability of the Site or any related system, or breach or bypass any security or authentication measure;
• (e) interfere with or disrupt the Site, including by sending malware, overloading our infrastructure, or using denial-of-service techniques;
• (f) reverse engineer any software used to provide the Site, except to the extent the law expressly permits;
• (g) frame or mirror the Site, or use Hyphen's names, logos, or trademarks in metadata or hidden text, without our written consent;
• (h) submit false, misleading, or unlawful information through a Site form, or impersonate any person or organization;
• (i) send us unsolicited bulk communications through the Site; or
• (j) use the Site in violation of any law or regulation.

2.3 Changes and availability. We may change, suspend, or discontinue any part of the Site at any time, without notice. We may restrict or end your access to the Site if we believe you have violated these Terms.

3. Ownership and Trademarks

3.1 Hyphen's content. The Site and its content — including text, graphics, photographs, videos, product images, renderings, specifications, software, and the selection and arrangement of all of it — are owned by Hyphen or its licensors and are protected by copyright, trademark, patent, trade secret, and other laws. Except for the limited permission in Section 2.1, we grant no rights in the Site or its content.

3.2 Trademarks. HYPHEN, CULINARYOS, the Hyphen logo, and other Hyphen names, logos, and slogans are trademarks of Hyphen. You may not use them without our prior written permission, except to refer accurately to Hyphen and its products. Other trademarks on the Site belong to their owners. Their appearance on the Site does not mean their owners endorse Hyphen, or that Hyphen endorses them.

3.3 Patents. Hyphen's products are protected by U.S. patents, and additional patents may be pending. Hyphen lists its patents at usehyphen.com/patents. That page is intended to serve as virtual patent marking under 35 U.S.C. § 287(a).

4. Information You Send Us

4.1 Forms and inquiries. When you submit a demo request, contact form, or other inquiry, you agree to provide accurate information. The Privacy Policy explains how we use it.

4.2 Unsolicited ideas and feedback. We welcome feedback, but we do not accept unsolicited ideas, proposals, designs, or inventions through the Site. If you send us any feedback, ideas, suggestions, or other materials through the Site, by email, or on social media ("Submissions"): (a) the Submissions are not confidential; (b) Hyphen has no obligation to review, use, return, or pay for them; and (c) you grant Hyphen a perpetual, irrevocable, worldwide, royalty-free, fully paid, transferable, and sublicensable license to use, copy, modify, and otherwise exploit them for any purpose. You represent that you have the right to grant this license. Do not send us confidential information except under a signed nondisclosure agreement.

5. Product Information Is Not an Offer

5.1 General information only. Product descriptions, specifications, capacities, throughput and portioning figures, dimensions, images, renderings, case studies, savings estimates, and other materials on the Site are for general information. They may describe prototypes, pilots, or future plans. Actual performance depends on the configuration, ingredients, menu, site conditions, staffing, maintenance, and operating practices at each location. We may change product designs and specifications at any time.

5.2 Not an offer or a warranty. Nothing on the Site is an offer to sell, a quote, or a warranty or guarantee of performance or results. A "Reserve Now" or similar request does not create a purchase obligation or a binding reservation. Product availability, pricing, delivery, warranties, and performance commitments are stated only in a signed agreement with Hyphen.

5.3 Not professional advice. The Site does not provide legal, regulatory, food safety, health code, engineering, financial, or other professional advice. Consult qualified professionals about your own operations.

5.4 Forward-looking statements. The Site may include statements about Hyphen's plans, products, and expectations. Those statements reflect our views when made and are subject to risks and uncertainties. We have no duty to update them.

6. Third-Party Links and Services

The Site may link to, or embed content or tools from, websites and services that Hyphen does not operate, such as scheduling, form, video, job-application, and social media services. We provide these links and tools for convenience. We do not control third-party sites or services and are not responsible for their content, products, availability, or privacy practices. Your use of them is governed by their own terms and privacy policies.

7. Copyright Complaints

7.1 Notice of infringement. Hyphen respects intellectual property rights and responds to notices of alleged copyright infringement that comply with the Digital Millennium Copyright Act, 17 U.S.C. § 512. If you believe content on the Site infringes your copyright, send a written notice to our designated copyright agent that includes:

• (a) the physical or electronic signature of the copyright owner or a person authorized to act on its behalf;
• (b) identification of the copyrighted work you claim is infringed;
• (c) identification of the material you claim is infringing, and information reasonably sufficient to let us locate it on the Site;
• (d) your name, address, telephone number, and email address;
• (e) a statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law; and
• (f) a statement that the information in your notice is accurate and, under penalty of perjury, that you are authorized to act on behalf of the copyright owner.

7.2 Designated agent. Copyright Agent, Hyphen Technologies, Inc., 276 E. Gish Road, San Jose, CA 95112; phone: (408) 475-1880; email: legal@usehyphen.com.

7.3 Repeat infringers. Where appropriate, we will remove infringing material and end the access of anyone who repeatedly infringes.

8. Disclaimers

THE SITE AND ALL CONTENT, INFORMATION, AND MATERIALS ON IT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, HYPHEN DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ACCURACY. HYPHEN DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; THAT ITS CONTENT IS COMPLETE, CURRENT, OR ACCURATE; OR THAT THE SITE OR ITS SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOU USE THE SITE AT YOUR OWN RISK. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THESE EXCLUSIONS MAY NOT APPLY TO YOU.

9. Limitation of Liability

9.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, HYPHEN AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, BUSINESS, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SITE OR THESE TERMS, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF ADVISED OF THEIR POSSIBILITY.

9.2 TO THE MAXIMUM EXTENT PERMITTED BY LAW, HYPHEN'S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SITE OR THESE TERMS WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US $100).

9.3 Nothing in these Terms excludes or limits liability for fraud, willful injury to person or property, gross negligence, or willful misconduct, or any other liability (including for violation of law) that cannot be excluded or limited under applicable law. Some jurisdictions do not allow the limitation or exclusion of certain damages, so some of these limitations may not apply to you.

10. Indemnity

To the extent permitted by law, you will defend and indemnify Hyphen and its affiliates, officers, directors, employees, and agents against any third-party claim, and the resulting losses, costs, and reasonable attorneys' fees, arising from your violation of these Terms or your misuse of the Site.

11. Governing Law and Disputes

These Terms, and any dispute arising out of or relating to them or the Site, are governed by the laws of the State of California, without regard to its conflict-of-laws rules. Any such dispute will be brought exclusively in the state or federal courts located in Santa Clara County, California, and you and Hyphen consent to the personal jurisdiction and venue of those courts. Nothing in this Section limits either party's right to seek injunctive relief in any court of competent jurisdiction to protect its intellectual property rights or to stop a violation of Section 2.2. If you or your organization have an agreement with Hyphen that contains an arbitration or other dispute-resolution clause, that clause governs any dispute within its scope, including disputes about Site content relied on in entering that agreement.

12. Changes to These Terms

We may update these Terms from time to time. When we do, we will post the updated Terms on the Site and change the "Last Updated" date above. Changes take effect when posted and apply only to your use of the Site after that date. Changes do not apply to any dispute that arose before the updated Terms were posted. If you do not agree to the updated Terms, stop using the Site.

13. General Terms

13.1 Export controls. You may not use, export, or re-export Site content or software in violation of U.S. export control or sanctions laws.

13.2 Electronic communications. When you use the Site or email us, you consent to receive communications from us electronically, and you agree that electronic communications satisfy any legal requirement that a communication be in writing.

13.3 Accessibility. We want the Site to be accessible to everyone. If you have difficulty using any part of the Site, email support@usehyphen.com, and we will work to provide the information in another way.

13.4 Entire agreement; severability; waiver; assignment. These Terms are the entire agreement between you and Hyphen about the Site. If any provision is held unenforceable, it will be enforced to the maximum extent permissible, and the remaining provisions will stay in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms. We may assign them without restriction.

13.5 California users. Under California Civil Code Section 1789.3, California users are entitled to this notice: The Site is provided by Hyphen Technologies, Inc., 276 E. Gish Road, San Jose, CA 95112; phone (408) 475-1880; email legal@usehyphen.com. Hyphen does not charge for use of the Site. To resolve a complaint about the Site, contact us at that address. You may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

14. Contact Us

Hyphen Technologies, Inc., 276 E. Gish Road, San Jose, CA 95112

• Phone: (408) 475-1880
• Legal: legal@usehyphen.com
• Support: support@usehyphen.com
• Privacy: privacy@usehyphen.com